FAQ

F5Wizard is provided in the Software as a Service (SaaS) model. The application is embedded in the professional data centre of the manufacturer. The F5Wizard system is accessed via the Internet from any computer or any mobile device and may be managed through a web browser.

The monitoring system is located in the data centre of the manufacturer. F5Wizard works basing on internal agents located on LAN and external agents located on the Internet. Depending on the scope of monitoring, installing an agent (or agents) within the monitored LAN may be required. Moreover, external monitoring stations of the manufacturers may also be used. The number and location of agents depends on desirable data sources and is always subject to analysis by the engineers of the manufacturer.

The F5Wizard monitoring system lets you:

• individually configure the monitors of services/applications
• monitor the availability of assembly lines, logistic lines and industrial equipment
• group users according to the individual needs of the organisation; manage groups of contacts
• manage shifts by establishing an individual shift schedule for administrators, who will get notifications about events
• configure periodic reports of specific types
• monitor services compatible with Windows, Linux/Unix and MacOS
• compile and compare historical data
• monitor the availability of IT services provided on LAN, WAN and the Internet
• monitor the security of applications by performing periodic penetration tests, identifying various vulnerabilities of applications and systems
• perform vulnerability assessment performed according to OWASP
• monitor web portals or services at every stage of predefined scenarios
• gather information on events and make correlations
• plan periods of downtime and service breaks within the IT infrastructure
• track and escalate the history of notifications
• integrate it with the following systems: ticket systems, Workflow, Service Desk.

For description of all functionalities, click HERE.

• F5Wizard is provided in the Software as a Service (SaaS) model, which allows to avoid high capital expenditures related to the implementation and the launching of a monitoring system.
• F5Wizard is a flexible system, whose architecture is open to special cases, which means that if some functionality needs to be changed or added, the software may be adjusted or developed to suit your individual needs.
• F5Wizard gathers information on events and offers correlations.
• The system identifies bottlenecks at critical elements of the IT infrastructure.
• F5Wizard lets you compile and compare historical data.
• The system provides reports on the availability of services; trends in services; history of alerts and notifications.
• F5Wizard lets you monitor the security of applications by performing periodic penetration tests, identifying various vulnerabilities of applications and systems.
• System provides vulnerability assessment performed according to OWASP.
• The list of functionalities available in F5Wizard is never exhaustive. The data obtained through monitoring may be freely analysed and interpreted by the system.
• F5Wizard is a web application intended for use on mobile devices.
• F5Wizard helps you plan periods of downtime and service breaks within the IT infrastructure.

System F5Wizard provides reports on the availability of services, trends in services, history of alerts and notifications. Data obtained through monitoring may be freely analysed for two years.

• Distribution in the Software as a Service (SaaS) model allows to avoid high capital expenditures related to the purchase of licence, as well as to the introduction and launching of a monitoring system.
• Monitoring of the IT infrastructure prevents emergency work stoppages caused by problems in the identification of the source of the problem, which lets the company significantly reduce or completely eliminate financial losses related to the unavailability of critical services.
• F5Wizard supports many user groups, from the management to IT administrators. As a result, the company can better control its own assets, from IT infrastructure to a technology park, and consequently avoid financial losses related, for instance, to unauthorised use of the assets owned by the company.
• F5Wizard identifies the sources of incidents rapidly and spot-on. The company can anticipate failures by using event correlation mechanisms and configuring monitoring statuses according to its own needs. Thanks to the use of alternative communication channels (texts, e-mails, text messengers) and the possibility to diversify notifications sent to different groups of users, the system guarantees immediate response aimed at remedying the problem.
• F5Wizard has an intuitive interface available online. Key information on the monitored structure is gathered in a clear dashboard, which presents online the statuses of the monitored IT services. Detailed data are shown as freely customisable charts and tables. As a result, using F5Wizard is user-friendly and allows to easily interpret the obtained data.

F5Wizard supports many types of users and lets you group them and assign to them specific roles and authorisations. With F5Wizard, you can create and manage shifts as well as correlate them with the available communication channels, which enables to configure notifications in line with individual schedules for every user of the system and maintaining the reliability of information. F5Wizard sends notifications as texts, e-mails or via a text messenger, informing of events or periodic reports on the condition of the infrastructure. Users can get notifications via one communication channel or more at the same time.

F5Wizard is provided in the Software as a Service (SaaS) model, which allows to avoid high capital expenditures related to licence fees. The monitoring services are billed as a regular fee (paid once a month, quarter or year) plus a single installation fee.

The F5Wizard service exploits several elements of the Information Technology Infrastructure Library (ITIL) methodology. The monitoring is based on a five-stage life cycle of the service.

Service life cycle scheme

F5Wizard pozwala na monitoring zarówno infrastruktury informatycznej jak i przemysłowej. Urządzenia, które zostaną objęte nadzorem powinny mieć możliwość połączenia z siecią informatyczną. Szczególne przypadki obejmujące niestandardowe porty komunikacyjne oraz interfejsy sieciowe mogą zostać indywidualnie zweryfikowane przez inżynierów F5Wizard.

The security of monitoring applications, IT services and infrastructure with the use of F5Wizard is assured thanks to data protection. No personal or critical data are collected by the monitoring system.